Refer to our Leak Detection page to help determine if you have a leak in your water lines. Also see our High Usage page for some other suggestions on what may be causing a high water bill.

No. Avra Water is responsible for anything up to the water meter and the water meter itself. Any connection past the water meter is the customer’s responsibility and should be repaired by a qualified plumber.

The water supplied by Avra Water Co-op has a hardness rating of 91 mg/L (5.3 GPG) which, according to the USGS Standard, is considered to be moderately hard.

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account. Click here for forms and more information on ways to pay your bill.

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or e-mail address will not be sold or rented to third parties for marketing purposes without your permission.

After you complete the transaction, you can receive an e-mail receipt to confirm that your payment went through.

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due.

No. It’s free to sign up for online bill payment and to use the service.

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from their website, XpressBillPay.com.

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill onscreen.